DOLMAN / COUTIL COTTON

●About shipping fees and delivery dates

Within Japan (Sagawa Express)
・Nationwide flat rate: 1,100 yen (tax included)
・Free shipping for purchases totaling 10,000 yen or more (excluding tax) ・Delivery within 1 to 5 days from the next business day after the order date

Outside Japan (EMS)
・Asia (excluding Japan) = 3,000 yen flat rate ・Italy = 7,000 yen ・Delivery takes 7 to 14 days from the next business day after the order date

Campaign running until Monday, March 31st: Free shipping for purchases totaling 30,000 yen or more

Outside Japan (DHL)
・Countries and regions other than EMS target regions (Asia, Italy) = 15,000 yen flat rate ・Delivery 5 to 10 days after the next business day of the order date

Campaign running until Monday, March 31st: Shipping costs 50% off (7,500 yen) for purchases totaling 70,000 yen or more

We also accept EMS shipping to the US, Canada, and Mexico (flat rate of 7,000 yen).

[Notes]
・Delivery dates are only estimates. Delivery may be delayed due to weather or traffic conditions. Please note in advance.
・Prices may vary depending on campaigns, etc.
・Please note that shipping methods may differ depending on the situation in each country.

●About cancellations

・We do not accept cancellations after shipment has been completed.
・If you cancel without permission or refuse to accept your order, we will not allow you to use our services again.
・We may cancel your order if the item is out of stock.

●Returns and exchanges

Regarding returns: We do not accept returns due to customer convenience.

Regarding initial defects: If the product is defective (initial defect), we will accept returns (refunds).
If you wish to exchange an item, please let us know and we will check our stock.
・In the above cases, all costs will be borne by our company.
・Please contact us with a picture of the defective part attached.

Please note that exchanges cannot be accepted in the following cases.
・Ordered products that have been delivered more than 7 days ago ・Products that have been used (excluding those tried on indoors), altered or cleaned ・Product tags, labels or other accessories have been lost or disposed of and are no longer available ・Products that have been soiled, damaged or smelly by the customer ・Sale items, pre-order items, and other products that are marked as "not eligible for return" on the sales page ・Hygiene items such as underwear and socks

[Notes]
・We cannot accept returns, exchanges, or cancellations (for returned items, cash-on-delivery items, etc.) without our prior consent under any circumstances.
・Please note that if we determine that the item is of good quality, we may not be able to meet your request.
-Since the inventory is shared with our directly managed stores, we may not be able to provide the product you request depending on the timing of your contact.
- If the exchange is due to customer's convenience, all costs will be borne by the customer.
We do not provide return slips or reservations for collection of items.

Refunds

・Refunds will be made using the same payment method and currency as when the order was paid for. Refunds cannot be made to a different card.
・Please note that we cannot accept requests to specify a refund date.
・Please note that if you purchase your item in a foreign currency, there may be an error in the refund amount due to the exchange rate being different from the time of your order.
・After the refund has been processed, please contact your card company for details on the processing time and refund.
If you receive a refund (partial or full) within the authorization period, we will adjust the final amount of the charge at the time of settlement, so the refund may not appear on your statement. The charge may remain "pending" on your statement until the period expires.

●About customs duties

When purchasing from overseas, customs duties, import taxes, and customs fees may be imposed on the purchased item when it passes through customs in the country of receipt. In that case, all such fees will be borne by the customer, so please pay them directly to the delivery company upon delivery.

Guidelines and policies regarding customs clearance vary from country to country. For details, please contact the customs office of the receiving country.

Notes

・We do not accept cancellations or changes to your order (color, size, other products, etc.) after the product has been shipped. Please be aware of this before placing your order.
- Depending on the lighting during photography and the monitor environment of your computer or smartphone, the colors may appear slightly different from the actual colors.
・The product in the image is a sample. The specifications and processing may differ slightly from the actual product.
・The size chart is a manual measurement taken while laid flat. Please use it as a guide only. *It is not a nude size.
・Please note that as the inventory of our products is shared with physical stores, there may be cases where the product is out of stock depending on when you purchase it.
-Payment cannot be made simultaneously with other pre-ordered items.