Cancellation/Return/Exchange Policy

●About cancellations

・We do not accept cancellations after shipment has been completed.
・If you cancel without permission or refuse to accept your order, we will not allow you to use our services again.
・We may cancel your order if the item is out of stock.

●Returns and exchanges

Regarding returns: We do not accept returns due to customer convenience.

Regarding initial defects: If the product is defective (initial defect), we will accept returns (refunds).
If you wish to exchange an item, please let us know and we will check our stock.
・In the above cases, all costs will be borne by our company.
・Please contact us with a picture of the defective part attached.

Please note that exchanges cannot be accepted in the following cases.
・Ordered products that have been delivered more than 7 days ago ・Products that have been used (excluding those tried on indoors), altered or cleaned ・Product tags, labels or other accessories have been lost or disposed of and are no longer available ・Products that have been soiled, damaged or smelly by the customer ・Sale items, pre-order items, and other products that are marked as "not eligible for return" on the sales page ・Hygiene products such as underwear and socks

[Notes]
・We cannot accept returns, exchanges, or cancellations (for returned items, cash-on-delivery items, etc.) without our prior consent under any circumstances.
・Please note that if we determine that the item is of good quality, we may not be able to meet your request.
-Since the inventory is shared with our directly managed stores, we may not be able to provide the product you request depending on the timing of your contact.
- If the exchange is due to customer's convenience, all costs will be borne by the customer.
We do not provide return slips or reservations for collection of items.

Refunds

・Refunds will be made using the same payment method and currency as when the order was paid for. Refunds cannot be made to a different card.
・Please note that we cannot accept requests to specify a refund date.
・Please note that if you purchase your item in a foreign currency, there may be an error in the refund amount due to the exchange rate being different from the time of your order.
・After the refund has been processed, please contact your card company for details on the processing time and refund.
If you receive a refund (partial or full) within the authorization period, we will adjust the final amount of the charge at the time of settlement, so the refund may not appear on your statement. The charge may remain "pending" on your statement until the period expires.